Shipping & Returns
Where possible, your order will be shipped within 3 days after receipt of your payment. Packages are sent via Sendcloud with Bpost as carrier and provided with a track & trace number. After shipment you will receive an email from us with this number so you can track your package. Shipping costs depend on the size and weight of your package as well as the destination. Exact shipping costs are stated in your shopping cart. The shipping costs also include packaging and handling costs.
The package is offered at the address you provided. If you are not at home at the time of delivery, the Bpost deliverer will leave a written message in your letterbox. Depending on your choice, you can have the package delivered a second time or pick it up yourself at the nearest post office. You will find all the information on the message you find in your letterbox. Can't select your country in the ordering process? Please contact us by phone at +32 (0) 495/40 20 48.
It is also possible to collect your order from Salictum alpacafarm (Langestraat 12, 3360 Bierbeek, Belgium). You do not pay any shipping or handling costs for this. During the ordering process you can choose to pick up in the store. Because the store has no fixed opening hours, you should always make an appointment for this. This can be done by telephone or e-mail. When you call, you can often contact us the same day. Your order must be collected within 30 days after ordering. Upon collection you can choose to pay for your order in cash or with Payconiq. When you pay for your order by bank transfer, the payment must be credited to our account before you pick up the order.
Returns & Exchanges
"The consumer has the right to inform the company that he / she renounces the purchase, without payment of a fine and without stating reasons within fourteen calendar days from the day following the delivery of the goods or the conclusion of the service contract ".
You have the right - without giving any specific reason - to cancel your purchase within 14 days of receiving your order. You must register your return within 14 calendar days in one of the following ways:
By e-mail: download the withdrawal form here. Fill in the form completely and send it as an attachment, or include the requested information in an email. Send your email to firstname.lastname@example.org.
By post: download the withdrawal form here. Fill in the form completely and send the form in a sufficiently stamped envelope to: Salictum alpacafarm - Webshop, Langestraat 12, 3360 Bierbeek, Belgium.
You must then return the item to be returned to Salictum alpacafarm or return it to our store in Bierbeek within 14 calendar days after invoking your right of withdrawal. Salictum alpacafarm does not invoke any ground for exception regarding the right of withdrawal, except if the article is visibly used or damaged. For more information about the right of withdrawal, please check the website Return shipments must be sufficiently stamped. Insufficient or non-stamped returns are not accepted.
Returns that are brought in at Salictum alpaca farm are refunded in cash or, if they are in stock in the store, exchanged. In case of return, the amount already paid will be refunded to your account within 14 days. When you choose to exchange your item, we ensure that the new item will be sent to you as soon as possible. Any overpaid amount will be refunded to your bank account. The goods must always be returned in the original packaging. If an article has already been used or if the article is damaged, Salictum alpacafarm cannot take back the article. The initial shipping costs are not refunded for a return.